Comcast announced today that it’s hired nearly 200 new employees as part of an initiative to enhance the customer experience. The new hires will join 290 existing employees to create two new centers of excellence, a “Technician Support Center” and “Technician Logistics Center.” The centers will be responsible for scheduling, monitoring and supporting technicians in the field, who do installations and make service visits to customers’ homes and businesses. The new hires will work in the company’s Elmhurst facility and serve Comcast customers in the Chicago area and Illinois, as well as other Midwest and Southeast states.
“Comcast is continuing to invest in technologies, processes and, most importantly, employees to ensure that our customers have the best possible experience,” said John Crowley, Comcast’s regional senior vice president. “The Technician Support and Technician Logistics Centers will support Comcast’s Technical Operations staff in the field and help make sure technicians are on time for customer visits and that installations and repairs are done right.”